Unforeseen events happen! It can force you to cancel a reservation or have your landlord cancel it.
In this article, we'll provide details on cancellation procedures, the amount of your refund, and the steps to follow in case of force majeure.
Cancel a Reservation
To cancel a reservation at Studapart, you need to contact the team directly via the chatbot💬.
Studapart's cancellation conditions apply to amounts paid on the platform during the online reservation at Studapart. You have 24 hours after the entry date indicated on the platform to submit your request. After this period, you are no longer covered by Studapart's Terms and Conditions (CGU).
What are the steps for a cancellation request?
Log in to your personal space
Write your message in the chatbot in the bottom right corner
Fill out the cancellation form
Upload attachments justifying your request (photos, invoice, accident report, etc.)
Our team will review your request within 48 hours⏱️.
If my request is approved, how does the refund process work?
When a refund request is approved, Studapart reserves 15 days to process the refund.
How are cancellation requests evaluated?
Each cancellation request is carefully assessed based on:
The reason for cancellation (distinguishing between force majeure cases or not).
The date of the cancellation request (more or less than 30 days before the contract start date).
What are the cancellation conditions?
The applicable cancellation policy differs depending on the type of landlord with whom the tenant made the reservation and whether the reason is a force majeure or not.
For a reservation with a professional
You have made your reservation with a professional, either a residence or a real estate agency🏢.
Cancellation in case of force majeure
Cancellation before the entry date specified on the platform
Cancellation before the entry date specified on the platform
The tenant is fully reimbursed (Studapart Guarantee or Guaranteed Profile, rent paid on the platform, reservation fees).
Cancellation within 7 days before the entry date specified on the platform
Cancellation within 7 days before the entry date specified on the platform
In addition to a full refund, the tenant may receive assistance with relocation.
Cancellation after the entry date specified on the platform
Cancellation after the entry date specified on the platform
The tenant is fully reimbursed (Studapart Guarantee or Guaranteed Profile, rent paid through the platform, reservation fees) and receives assistance with relocation if desired.
Cancellation without force majeure
More than 30 days before the entry date specified on the platform
More than 30 days before the entry date specified on the platform
The tenant is partially reimbursed for the Studapart Guarantee or Guaranteed Profile. The €89 fee for opening the Studapart Guarantee or Guaranteed Profile will be deducted from the refund amount. Reservation fees are not refunded.
Less than 30 days before the entry date specified on the platform
Less than 30 days before the entry date specified on the platform
The tenant is only partially reimbursed for the Studapart Guarantee, with the €89 fee for opening the Studapart Guarantee deducted from the refund amount. In this case, reservation fees are not refunded.
After the entry date specified on the platform
After the entry date specified on the platform
The tenant is only partially reimbursed for the Studapart Guarantee on a pro-rata basis. The €89 fee for opening the Studapart Guarantee will be deducted from the overall amount. Note that pro-rata refunds are calculated monthly, and any started month is owed. The refund calculation is based on the months that should have been paid. The €89 deduction for incurred expenses will be subtracted from the total amount.
Note
Regarding the deposit paid to the professional, the professional's policy applies in non-force majeure cases. It is the tenant's responsibility to inquire about the cancellation conditions applied by professionals to ensure they align with their needs.
For a reservation with an individual
You have made your reservation with an individual, namely, a property owner🧑💼.
Cancellation in case of force majeure
Cancellation before the entry date specified on the platform
Cancellation before the entry date specified on the platform
The tenant is fully reimbursed (Studapart Guarantee or Guaranteed Profile, rent paid on the platform, reservation fees).
Cancellation within 7 days before the entry date specified on the platform
Cancellation within 7 days before the entry date specified on the platform
In addition to a full refund, the tenant may receive assistance with relocation.
Cancellation after the entry date specified on the platform
Cancellation after the entry date specified on the platform
The tenant is fully reimbursed.
Cancellation without force majeure
More than 30 days before the entry date specified on the platform
More than 30 days before the entry date specified on the platform
The tenant is only reimbursed for the first rent if paid on the platform during the reservation and partially reimbursed for the Studapart Guarantee or Guaranteed Profile. The €89 fee for opening the Studapart Guarantee or Guaranteed Profile will be deducted from the refund amount. Reservation fees are not refunded.
Less than 30 days before the entry date specified on the platform
Less than 30 days before the entry date specified on the platform
The tenant is only partially reimbursed for the Studapart Guarantee, with the €89 fee for opening the Studapart Guarantee deducted from the refund amount. In this case, reservation fees and the first rent amount are not refunded. The first month's rent will be paid to the owner.
After the entry date specified on the platform
After the entry date specified on the platform
The tenant is only partially reimbursed for the Studapart Guarantee on a pro-rata basis. The €89 fee for opening the Studapart Guarantee will be deducted from the overall amount. In this case, reservation fees and the first rent amount are not refunded. The first month's rent will be paid to the owner. Note that pro-rata refunds are calculated monthly, and any started month is owed. The refund calculation is based on the months that should have been paid. The €89 deduction for incurred expenses will be subtracted from the total amount.
Note
If you have received a discount code for reservation fees and wish to cancel your reservation, the euro value of the used promo code will be deducted from the reservation fee refund. This is applicable only if the tenant is eligible for reservation fee refund in case of cancellation.
Frequently Asked Questions
What constitutes a force majeure case?
It refers to an exceptional situation such as:
Uninhabitable housing
Housing with significant non-compliance compared to the information provided in the rental listing
Housing not meeting legal size and volume conditions
Landlord's failure to respond within 5 days or less from the tenant's move-in date, after Studapart's intervention
Housing rendered uninhabitable or inaccessible due to an unforeseeable and irresistible external event (natural disasters, water damage)
Housing eventually unavailable due to overbooking discovered more than 48 hours after the online reservation
Housing eventually unavailable because the advertiser retains it for personal reasons
Housing eventually unavailable due to misuse of the platform discovered more than 48 hours after the online reservation.
Landlord or professional not adhering to legal rental procedures, including the signing of a lease, inventory, rent payment methods, etc.
Note
If the move-in date is delayed by a few days, it does not constitute a force majeure case and does not entitle the tenant to cancellation for force majeure or relocation. Studapart will evaluate this situation on a case-by-case basis. Visa refusal or non-admission to the educational institution is not considered a force majeure case.
What is relocation assistance?
Relocation is optional: you can choose a refund. If you choose relocation, your previous reservation is refunded, except for the Studapart Guarantee, which is refunded only if the new landlord does not accept it.
You are aware that relocation is regulated as follows: Studapart commits to making a housing proposal with
An equivalent rent unless there is strong rental tension, in which case the proposed rent may be 20% higher than the rent of the first reservation.
Fees equivalent to those paid during the canceled reservation. If the fees are higher, Studapart will cover the difference.
You have the right to a temporary solution renewed every 7 days and ending when you receive a proposal, whether you accept it or not. The temporary solution is reserved in 7-day waves, and any started period can be used until the end.
What is the list of evidence to provide in case of force majeure?
Uninhabitable housing
| Non-compliance with the listing | Housing doesn't meet legal size and volume standards | No response from the landlord within 5 days or less before move-in |
- Original listing photos of the affected rooms. - Tenant-taken photos of the affected rooms with a descriptive text under each piece highlighting the encountered issue. | - Original listing photos of the affected rooms. - Tenant-taken photos of the affected rooms with a descriptive text under each piece highlighting the encountered issue. | - Official floor plan provided by the landlord with square meter precision.
| - A copy of the latest exchanges with message dates. - The phone number provided by the landlord. |
What constitutes uninhabitable housing?
Infestations, mold, dangerous electrical installations, presence of lead-based coatings, broken doors leading to a loss of privacy or security from the outside.
What constitutes non-compliance with the listing?
Significant non-compliance can involve the number of square meters, offered services and amenities, indicated furniture such as bed/sofa and appliances such as oven, dishwasher, washing machine.