Effective date: June 12, 2026.
1. Company Identification
The Studapart company (hereinafter referred to as « Studapart ») is a simplified joint stock company with a capital of 17,165.00 euros, with its registered office located at 251 rue Saint-Martin – 75003 Paris, registered in the Paris Trade and Companies Register under number 790 562 813.
Studapart can be contacted at the following coordinates:
Email address: support@studapart.com
Telephone number: 01 80 92 64 01
The Company can also be contacted through the instant messaging service accessible on the Platform (as defined hereinafter) (the « ChatBot »).
2. Services Provided
Studapart publishes and operates an online platform accessible under the primary domain name https://www.studapart.com/fr, which allows:
universities or schools to provide their students with a customized and high-performance tool dedicated to online housing reservations near their campuses and universities;
tenants looking for accommodation (the « Tenants »), and professionals (the « Professionals ») or landlords (the « Landlords ») wishing to rent out their accommodation (together the « Advertisers »), to have access to a platform dedicated to online housing reservations, (the « Services »).
The Services are also made accessible via any variation, extension, subdomain, or specific URL implemented by Studapart, notably within the framework of institutional or academic partnerships. All of these digital environments, including all of their versions, interfaces, and features, are referred to herein, individually or collectively, as the « Platform ».
3. Definitions
In these General Terms and Conditions, words or expressions beginning with a capital letter have the following meaning:
Advertisement(s): refers to any rental housing offer listed on the Platform.
Advertiser(s): refers indistinctly to any Landlord or Professional who posts an Advertisement for the rental of housing on the Platform.
Tenant Space: refers to the virtual space allocated to Tenants, accessible by entering their login credentials on the Platform.
Booking Fees: refers to the fees paid by the Tenant to Studapart in exchange for the matching and housing reservation service. These Booking Fees, the amount of which is specified to the Tenant before the confirmation of their Booking, are collected by Studapart independently of the amount of the first month's rent paid to the Advertiser.
Tenant(s): refers to any natural person looking for housing who holds a Tenant account on the Platform.
Professional(s): refers to any natural or legal person owning housing who holds an account on the Platform, such as a real estate agency, a property manager, a management company, or a student residence.
Landlord(s): refers to any natural or legal person owning housing who holds an account on the Platform and a Landlord Space.
Booking / Reservation: refers to any housing reservation made by the Tenant via the Platform with a Landlord or a Professional.
4. Information regarding the General Terms and Conditions
4.1. Purpose of the General Terms and Conditions
These general terms and conditions (the « General Terms and Conditions ») constitute the sole document governing Studapart's contractual relationship with the Tenant(s) and define the terms of use of its Services as well as the respective obligations of the parties.
The General Terms and Conditions are not applicable to Advertisers (see Advertisers T&Cs).
4.2. Location of the General Terms and Conditions
The Tenant can find the General Terms and Conditions via a direct link at the bottom of the Platform's page.
4.3. Methods of Acceptance of the General Terms and Conditions
The Tenant accepts the General Terms and Conditions by checking a box in the registration form. If the Tenant does not accept the General Terms and Conditions in their entirety, they cannot access the Services.
They may be supplemented by special terms and conditions, which, in the event of a contradiction, shall prevail over the General Terms and Conditions.
4.4. Modification of the General Terms and Conditions
Studapart reserves the right to modify these General Terms and Conditions at any time, and will inform the Tenant by any written means (and notably by email) at least 30 calendar days before they come into force.
The modified General Terms and Conditions are applicable as soon as they come into force.
If the Tenant does not accept these modifications, they must unsubscribe from the Services in accordance with the procedures set forth in the section “Termination of Services”, which will result in the delisting of their profile from the Platform. If the Tenant continues to use the Services after the effective date of the modified General Terms and Conditions, Studapart considers that the Tenant declares to have read the updates and accepts all modifications made to them.
5. Interrelationship with the Payment Service Provider's General Terms and Conditions
Studapart is in no way a banking institution or a payment service provider. All payments made through the Platform are managed by the payment service provider indicated on the Platform (the « Payment Service Provider »).
The Tenant will contract directly with the Payment Service Provider regarding the implementation of these payments, by accepting its general terms and conditions via a checkbox on the Platform.
6. Conditions and Methods of Access to the Services
6.1. Conditions of Access to the Services
To use the Services, the Tenant must:
Be a natural person with full legal capacity;
Have the status of a consumer, defined as any natural person acting for purposes that fall outside the scope of their professional activity.
6.2. Methods of Access and Subscription to the Services
In order to benefit from the Services, the Tenant must have a telephone or a computer allowing them to access the Platform.
To subscribe to the Services, the Tenant must register on the Platform using one of the following methods:
fill out the form provided for this purpose on the Platform by completing all mandatory identification fields;
be registered on one of the third-party sites indicated on the Platform and use their login credentials for the selected third-party site. The Tenant expressly authorizes Studapart to access their account data on the relevant third-party site;
use the single sign-on (SSO) authentication system accessible via the intranet of their partner educational institution, this registration method operating an automated transmission of identification data to the Platform and thus exempting the Tenant from filling out any form.
The Tenant must provide Studapart with all information marked as mandatory, in particular:
First name and last name;
Title / Salutation;
Email address;
Password.
Failure to provide this information will result in the Services being inaccessible.
The registration confirmation sent by email by Studapart automatically triggers the opening of an account in the Tenant's name (the « Tenant Space »), which allows them to access the Services using their login ID and password.
7. Description of the Services
7.1. The Services
Prior to any subscription, the Tenant acknowledges that they may familiarize themselves on the Platform with the characteristics of the Services and their constraints, notably of a technical nature.
The Tenant acknowledges that the implementation of the Services requires an internet connection and that the quality of the Services depends on this connection, for which Studapart is not responsible.
The Tenant notably has access to the following Services:
7.1.1. Housing Search and Access to Advertisements: the creation of a Tenant Space allows the Tenant to access a search engine enabling them to view the Advertisements published on the Platform. This search can be refined according to several cumulative criteria, notably geographic location (in France, Belgium, or Italy), type of housing, monthly budget, and desired availability dates.
7.1.2. Communication Interface and Digital Management of the Rental Application: Studapart provides the Tenant with a secure messaging interface dedicated to interactions with Advertisers. This interface notably allows the Tenant to share their rental application required for the processing of their Booking request.
7.1.3. Housing Booking and Secure Online Payment: the Platform allows for the finalization of a housing Booking through a secure payment.
7.1.4. Electronic Signature Tool for the Rental Agreement: to facilitate the formal conclusion of the lease, Studapart offers a certified electronic signature tool. This service is available for housing that has been the subject of a Booking on the Platform, notably with Professional Advertisers who have integrated this feature into their contracting process.
The Tenant acknowledges that the electronic signature process is governed by the general terms and conditions of use of the third-party provider selected on the Platform, and guarantees that they have read and accepted the applicable general terms and conditions before accessing the electronic signature service.
7.1.5. Assistance by Studapart: Studapart provides the Tenant with assistance in using the features of the Platform.
This assistance notably includes:
Onboarding assistance: support in getting started with the Platform;
User support: the Tenant may request personalized assistance via the integrated messaging service or the ChatBot to resolve any difficulty related to the use of their Account.
7.2. Optional Services
The Tenant may subscribe, at their discretion, to the Optional Services described and available on the Platform, and in particular:
7.2.1. Visibility Optimization Service: The Guaranteed Profile (Profil Garanti)
The Tenant has the option to subscribe to the paid "Guaranteed Profile" service offered by Studapart in order to enhance their application with Advertisers.
The use of the Guaranteed Profile is subject to the following conditions:
Eligibility: The Guaranteed Profile Service is available to any Tenant holding a Tenant Space on the Platform. Subscription to this Service is subject to uploading supporting documents (identity document, school certificate, or employment contract) enabling the verification of the Tenant's profile. Studapart reserves the right to refuse subscription to this service in the event that the Tenant fails to provide the required elements.
Access to the Unpaid Rent Guarantee: By subscribing to the Guaranteed Profile, the Tenant becomes eligible for the unpaid rent guarantee (hereinafter the « Studapart Guarantee »). The Studapart Guarantee only becomes effective upon the finalization of a Booking on the Platform, and solely for Bookings for which such a guarantee is required by the Advertiser. This arrangement allows the Tenant to prove, upon submitting a Booking request, that they possess a financial guarantee that is already funded and ready to be activated.
Period of Validity: The Guaranteed Profile is activated for a fixed, non-reducible term of six (6) months from the order confirmation sent by email to the Tenant. This service is not subject to tacit renewal (automatic renewal) and cannot be suspended or paused during its period of validity. It remains active until the conclusion of the housing Booking.
Financial Terms: The Guaranteed Profile is a paid service. The price of this Service is indicated on the Platform and is independent of any Booking request made on the Platform.
Nature of Studapart’s Commitment: Under this Service, Studapart is bound by an obligation of best endeavors (obligation de moyens), consisting of highlighting the Tenant's profile with the mention "Guaranteed Profile activated" and making them eligible for the Studapart Guarantee solely for Bookings where this arrangement is offered or requested by the Advertiser on the Platform. Under no circumstances does the Guaranteed Profile guarantee that the Tenant will obtain housing, nor does it grant Studapart the status of a guarantor or a surety holding legal value toward third parties outside of the specific guarantees activated during the Booking.
Cancellation and Refund: By subscribing to the Guaranteed Profile Service, the Tenant acknowledges that they do not benefit from a right of withdrawal, in accordance with the provisions set forth in the section "Tenant's Right of Withdrawal" of these General Terms and Conditions. As a consequence of waiving the right of withdrawal, the Guaranteed Profile Service is non-refundable.
7.2.2. The Unpaid Rent Guarantee: The Studapart Guarantee
The Studapart Guarantee is an unpaid rent protection mechanism, the implementation of which depends on a mutual agreement between the Advertiser and the Tenant during the Booking process.
Eligibility: The Advertiser is the sole decision-maker regarding the requirement of a Studapart Guarantee to validate a rental application and secure their rental income. When the Advertiser conditions their acceptance on this guarantee, they request it via the Platform when sending their Booking proposal. The Tenant is then free to accept or refuse to subscribe to the Studapart Guarantee. The Tenant is informed that refusing to subscribe may lead the Advertiser not to finalize the Booking.
To allow the activation of the Studapart Guarantee, the Tenant must provide the supporting documents necessary for the verification of their application (identity, financial resources, status).
Period of Validity: Once requested by the Advertiser and activated during the Booking, the guarantee covers the entire duration of the Tenant's occupancy of the housing as specified during the Booking (the "Initial Period"). At the end of the Initial Period, and unless prior notice of departure is given by the Tenant, the Studapart Guarantee is tacitly renewed for successive periods of six (6) months.
The Tenant is expressly informed that it is their responsibility to declare their actual departure from the housing in order to terminate the Studapart Guarantee and stop the associated direct debits. In the absence of such a declaration, the Tenant is presumed to occupy the premises, and the Studapart Guarantee service is deemed maintained for their benefit.
The Tenant is duly informed that the continuation of the Studapart Guarantee is conditional upon the effective payment of each renewal period. In the event of a failed direct debit, the Studapart Guarantee terminates automatically by operation of law (de plein droit) upon the expiration of the previously paid period.
Financial Terms: The Studapart Guarantee is a paid service: when the Advertiser requests the Studapart Guarantee, the associated fees are borne by the Tenant. The price of this Service is indicated on the Platform at the time of the Booking proposal. The amount is automatically calculated based on the rent and the duration of the stay, and must be paid at the time of the Booking.
As an exception to the foregoing, if the Tenant has previously subscribed to the "Guaranteed Profile" service, they become eligible for the Studapart Guarantee at no additional cost at the time of the Booking. In this case, the Advertiser can request and activate the guarantee immediately, the service having already been funded by the Tenant prior to their search.
Cancellation and Refund: By subscribing to the Studapart Guarantee Service, the Tenant acknowledges that they do not benefit from a right of withdrawal, in accordance with the provisions set forth in the section « Tenant's Right of Withdrawal » of these General Terms and Conditions. As a consequence of waiving the right of withdrawal, the Studapart Guarantee Service is non-refundable.
7.2.3. Cancellation Insurance
Studapart offers the Tenant, in partnership with the insurer SEYNA and the broker INSURED SERVICES, a cancellation insurance policy covering unforeseen events that may occur prior to taking possession of the premises (the « Cancellation Insurance »).
The Tenant acknowledges that subscribing to this service is strictly optional and remains at their sole discretion.
As such, the Tenant is informed that they remain free to subscribe to any equivalent protection with a third-party insurance organization of their choice.
Eligibility and Subscription: The Tenant may subscribe to this insurance exclusively during the confirmation of their online Booking, provided that this option is available for the selected housing. Subscription is no longer possible once the Booking has been confirmed and paid.
Financial Terms: Subscribing to the Cancellation Insurance is a paid service, and the price of this Service is specified on the Platform. This payment is firm and final: it cannot be subject to any refund, even in the event of a cancellation not covered by the Cancellation Insurance.
Scope of Guarantee and Covered Risks: The Cancellation Insurance allows for the full reimbursement of the amounts paid on the Platform (first month's rent and Booking Fees, with the exception of the insurance cost and the Studapart Guarantee) in the event of an unpredictable and substantiated occurrence.
The entirety of the guarantees and exclusions is detailed in the information notice from the insurer SEYNA, reproduced in the Appendix of these General Terms and Conditions, which the Tenant acknowledges having read and understood.
Methods of Implementation and Recourse: To assert their rights, the subscribing Tenant must imperatively declare the claim to Studapart by sending an email to the address contact@studapart.com. The notification must mandatorily specify the insurance policy reference as well as the precise reason for the cancellation, accompanied by the necessary supporting documents for processing by the insurer. Once the claim declaration has been forwarded by Studapart, the management and follow-up of the file are handled exclusively by the company Insured Services. Consequently, the Tenant acknowledges and accepts that all subsequent exchanges, as well as any communication relating to the investigation, additional supporting documents, or the settlement of the indemnity, will take place directly and exclusively between the Tenant and Insured, without further intervention from Studapart.
7.3. Additional Services
7.3.1. Maintenance
The Tenant benefits from maintenance, notably corrective and evolutionary, throughout the duration of the Services. Within this framework, access to the Platform may be limited or suspended.
Regarding corrective maintenance, Studapart uses its best efforts to provide the Tenant with corrective maintenance in order to fix any malfunction or bug identified on the Platform.
Regarding evolutionary maintenance, the Tenant benefits from evolutionary maintenance throughout the duration of the Services, which Studapart may carry out automatically and without prior notice, and which includes improvements to the Platform's features, the addition of new features, and/or technical installations used within the framework of the Platform (aimed at introducing minor or major extensions).
Access to the Platform may also be limited or suspended for reasons of scheduled maintenance, which may include the aforementioned corrective and evolutionary maintenance operations.
7.3.2. Hosting
Studapart ensures, under the terms of an obligation of best endeavors (obligation de moyens), the hosting of the Platform, as well as of the data produced and/or entered on the Platform, on its servers or through a professional hosting provider, and on servers located within the territory of the European Union.
7.3.3. Technical Assistance
In the event of any difficulty encountered when using the Services, the Tenant may contact Studapart using the contact details mentioned in the section « Company Identification ».
The technical assistance service is accessible from Monday to Friday, excluding non-working days or public holidays, from 9 a.m. to 5 p.m. Depending on the identified need, Studapart will estimate the response time and keep the Tenant informed.
8. Duration of Subscription to the Services
The Tenant subscribes to the Services for an indefinite term. The Tenant may terminate their use of the Services under the conditions set forth in the section « Termination of Services ».
9. Financial Terms of Studapart
9.1. Price of the Services
Registration on the Platform, creation of the Tenant Space, and viewing the Advertisements published on the Platform are provided free of charge.
Fees become payable as soon as a Booking is confirmed on the Platform (the « Fees »). The methods of calculation and the rate schedules for these Fees are described on the Platform.
As such, and prior to the confirmation of any payment, the Tenant has access to a complete breakdown of the amounts due. These notably include:
Studapart Booking Fees, corresponding to the remuneration for the matching service and access to the Platform's tools;
The first month’s rent;
The Advertiser’s administrative fees, applicable exclusively when the rental is concluded with a Professional (student residence or real estate agency);
The security deposit, according to the terms defined by the Advertiser (generally required by Professionals).
In addition, the Tenant may be required to pay fees resulting from the subscription to optional services, which they freely choose to benefit from (notably the Guaranteed Profile, the Studapart Guarantee, and the Cancellation Insurance).
9.2. Billing and Payment Terms of Studapart
The Fees are paid by the Tenant directly at the time of the online Booking.
Upon confirmation of successful payment by the Payment Service Provider, an invoice is automatically generated and made available to the Tenant within their Tenant Space.
10. Tenant's Right of Withdrawal
The Tenant does not benefit from the right of withdrawal, since the Services concern the supply of digital content not provided on a tangible medium, and the Tenant has expressly (i) accepted that the Services begin as soon as they accept the General Terms and Conditions and (ii) waived their right of withdrawal.
11. Intellectual Property Rights
11.1. Intellectual Property Rights in the Platform
The Platform is the property of Studapart, as are the software, infrastructures, databases, and content of any kind (texts, images, visuals, music, logos, trademarks, etc.) that it operates. They are protected by all intellectual property rights or database producer rights in force. The license granted by Studapart to the Tenant does not entail any transfer of ownership.
The Tenant benefits from a non-exclusive, personal, and non-transferable SaaS (Software as a Service) license to use the Platform for the term provided for in the section “Duration of Subscription to the Services.”
11.2. Intellectual Property Rights in Testimonials
By subscribing to the Services, the Tenant acknowledges that they may be led to provide testimonials regarding their use of the Services.
Consequently, the Tenant consents to Studapart being authorized to:
distribute the testimonials free of charge on the Platform and on any other French or foreign websites published by any companies with which Studapart has agreements, by any means and on any medium, for the purpose of promoting the Platform;
translate the testimonials into any language;
modify (notably the format and colors) and/or adapt the testimonials, in particular to the technical constraints of the Platform (alterations or degradations in their quality).
The Tenant guarantees to Studapart that they possess all necessary rights (notably copyright, etc.) for the testimonials to be distributed on the Platform. The Tenant guarantees that no third party holds any copyright, intellectual property right, or any other right or interest in relation to the testimonials, and guarantees that they do not infringe upon the rights of third parties.
In the event of a breach of these obligations, the Tenant shall be held liable and shall be required to fully indemnify Studapart for any loss or damage suffered as a result of their actions or any claim brought by a third party against the testimonials.
12. Tenant Obligations and Liability
12.1. Regarding the Provision of Information
The Tenant undertakes to provide Studapart with all information necessary for subscribing to and using the Services.
12.2. Regarding the Tenant Space
The Tenant:
guarantees that the information provided in the registration form is accurate and undertakes to keep it updated;
acknowledges that this information serves as proof of their identity and binds them upon confirmation;
is responsible for maintaining the confidentiality and security of their login ID and password. Any access to the Platform using the latter is deemed to have been carried out by the Tenant.
The Tenant must immediately contact Studapart using the contact details mentioned in the section “Company Identification” if they notice that their Tenant Space has been used without their knowledge. The Tenant acknowledges that Studapart shall have the right to take all appropriate measures in such a case.
12.3. Regarding the Use of the Services
The Tenant is solely responsible for their use of the Services and for any information they share within this framework. The Tenant undertakes to use the Services personally and not to allow any third party to use them in their place or on their behalf.
The Tenant is prohibited from misusing the Services for purposes other than those for which they were designed, and notably to:
carry out any illegal or fraudulent activity;
infringe upon public order and morality (bonnes mœurs);
harm third parties or infringe upon their rights in any manner whatsoever;
violate any contractual, legislative, or regulatory provision;
engage in any activity likely to interfere with a third party's computer system, notably for the purpose of violating its integrity or security;
conduct maneuvers aimed at promoting their services and/or sites or those of a third party;
assist or incite a third party to commit one or more of the acts or activities listed above.
The Tenant is also prohibited from:
copying, modifying, or misappropriating any element belonging to Studapart or any concept it operates within the framework of the Services;
adopting any behavior likely to interfere with or disrupt Studapart's computer systems or breach its computer security measures;
harming the financial, commercial, or moral rights and interests of Studapart;
marketing, transferring, or granting access in any manner whatsoever to the Services, to the information hosted on the Platform, or to any element belonging to Studapart.
The Tenant accepts that testimonials distributed on the Platform are made public by default and are likely to be seen by other users of the Platform.
The Tenant is prohibited from distributing any content (this list is not exhaustive) that:
infringes upon public order and morality (pornographic, obscene, indecent, shocking or unsuitable for a family audience, defamatory, abusive, violent, racist, xenophobic, or revisionist content);
infringes upon the rights of third parties (infringing content, violation of personality rights, etc.) and, more generally, violates any contractual, legislative, or regulatory provision;
is prejudicial to third parties in any manner whatsoever;
is false, misleading, or proposes or promotes illegal, fraudulent, or deceptive activities;
is harmful to the computer systems of third parties.
The Tenant is responsible for the relationships they may establish with Advertisers and other users of the Platform. The Tenant undertakes to act with discernment and to respect the standard rules of politeness and courtesy in their exchanges with them.
The Tenant undertakes to maintain fluid and regular communication with Advertisers. As such, they are required to respond to any solicitation (request for information, application follow-up, or post-booking exchanges) within a maximum period of forty-eight (48) hours. The Tenant is expressly informed that a failure to respond within this period may result in the automatic closure of the conversation by the Platform.
In the event of a Booking request or any other contact initiated by a Tenant via the Platform regarding the rental of a property featured in an Advertisement, the Tenant undertakes to finalize the Booking via the Platform exclusively. As such, the Tenant is prohibited from contacting other users of the Platform, by any means whatsoever, for the purpose of bypassing the Services, and notably from requesting the rental of the housing outside the Platform.
Studapart may automatically block, within the exchange tools between Tenants and Advertisers, the ability to provide email addresses and telephone numbers with a view to making a reservation outside the Platform. The Tenant expressly accepts that the electronic messaging tools may automatically detect certain keywords. Studapart may, if necessary, take all measures it deems necessary against Tenants who do not comply with the aforementioned bypass prohibition.
In this regard, in the event of detection—notably by the Platform's automated control tools and algorithms—of a risk of fraud or an attempt to bypass the online booking process (disintermediation), Studapart reserves the right to apply measures proportionate to the severity and repetition of the breaches found. These sanctions may include, at Studapart's discretion:
The issuance of a formal warning notified to the Tenant;
The temporary or permanent suspension of access rights to the Tenant Space and associated Services.
In the event of a breach of this exclusive booking obligation via the Platform, Studapart reserves the right to claim a flat-rate indemnity from the Tenant as compensation for the loss suffered. This sum, equivalent to the amount of the Booking Fees that should have been collected at the time of the breach, is expressly accepted by the Tenant as contractually agreed liquidated damages. The Tenant undertakes to pay it upon receipt of the corresponding invoice issued by Studapart. In the absence of payment within the time limits set, Studapart reserves the possibility to take any measure necessary for the recovery of its debt and the defense of its interests, including through legal proceedings.
The Tenant guarantees Studapart against any claim and/or action that might be brought against it as a result of the violation of any of the Tenant's obligations. The Tenant shall indemnify Studapart for the prejudice suffered and shall reimburse it for all sums that it might have to bear as a result thereof.
13. Obligations and Liability of Studapart
Studapart undertakes to provide the Services with diligence, it being specified that it is bound by an obligation of best endeavors (obligation de moyens).
13.1. Regarding the Quality of the Services
Studapart uses its best efforts to provide high-quality Services to the Tenant.
To this end, it regularly conducts checks to verify the functioning and accessibility of its Services and may thus carry out maintenance under the conditions specified in the section « Maintenance ».
Studapart is, however, not liable for temporary difficulties or impossibilities in accessing its Services resulting from:
circumstances external to its network (and notably the partial or total failure of the Tenant's servers);
the failure of equipment, cabling, services, or networks not included in its Services or not under its responsibility;
the interruption of the Services due to telecom operators or internet service providers;
actions taken by the Tenant, notably via an incorrect configuration applied to the Services;
an event of force majeure.
Studapart is responsible for the functioning of its servers, the outer limits of which consist of the connection points.
Furthermore, it does not guarantee that the Services:
which are subject to constant research to improve their performance and progress, will be entirely free of errors, vices, or defects;
being standard and in no way offered based on the personal constraints of the Tenant, will specifically meet their needs and expectations.
13.2. Regarding the Platform's Service Level Agreement (SLA)
Studapart does not offer any service level agreement for the Platform.
However, Studapart uses its best efforts to maintain access to the Platform 24 hours a day, 7 days a week, except in the event of scheduled maintenance under the conditions defined in the section “Maintenance” or force majeure.
13.3. Regarding Data Backup on the Platform
Studapart uses its best efforts to back up all data produced and/or entered by/on the Platform.
Except in the case of proven fault on the part of Studapart, it is, however, not liable for any loss of data during maintenance operations.
13.4. Regarding Data Storage and Security
Studapart provides sufficient storage capacity for the operation of the Services.
Studapart uses its best efforts to ensure data security by implementing protection measures for the infrastructures and the Platform, detection and prevention of malicious acts, and data recovery.
13.5. Regarding the Publication of Testimonials and Content
Studapart acts as a hosting provider for the content that the Tenant uploads online. Consequently, it is not liable for such content.
If Studapart receives a notification regarding unlawful content, it will act promptly to remove it or make access to it impossible, and it may take the measures described in the section “Sanctions in the Event of a Breach”.
13.6. Regarding its Role as an Intermediary
Studapart acts as a broker in the relationship between the Tenant and the Advertisers.
Studapart cannot, therefore, be held liable within the framework of these relationships with other users, nor can it be a party to any potential disputes whatsoever.
The Tenant remains solely liable for their use of the Platform and the direct or indirect consequences arising therefrom. It is notably the Tenant's responsibility to verify that the Advertiser's requests, particularly regarding the rental application, comply with the regulations in force, and specifically the provisions of Decree No. 2015-1437 of November 5, 2015, establishing the exhaustive list of authorized supporting documents.
The Tenant retains the option not to transmit documents via the Platform and undertakes to report any request to Studapart that they deem to be abusive.
Studapart disclaims all liability for the choices made by the Tenant regarding housing or an Advertiser. Within the framework of providing the Platform, Studapart does not perform any systematic verification of the accuracy of the content of the Advertisements and makes no commitment regarding viewings, the performance of inventory checks (états des lieux), or the legal compliance of the rental agreement. It belongs exclusively to the Tenant to ensure that the rental offer matches their needs and to verify that the lease proposed by the Advertiser complies with the applicable legal provisions.
13.7. Regarding the Recourse to Subcontracting and Assignment
Studapart may use subcontractors in the framework of executing the Services, who are subject to the same obligations as its own within the framework of their intervention. It remains, however, solely liable for the proper execution of the Services toward the Tenant.
Studapart may substitute any person who shall be subrogated to all its rights and obligations under its contractual relationship with the Tenant. If applicable, it will inform the Tenant of this substitution by any written means.
14. Limitation of Liability of Studapart
Studapart's liability is limited solely to proven direct damages suffered by the Tenant as a result of using the Services.
With the exception of personal injury, death, and gross negligence (faute lourde), and subject to having submitted a claim by registered letter with acknowledgment of receipt within one month following the occurrence of the damage, Studapart's liability may not be incurred for an amount exceeding the amounts it collected within the framework of providing its Services.
15. Cancellation Conditions
The Tenant has the option to cancel their Booking in accordance with the procedures defined hereinafter, depending on the reason for and date of the cancellation.
To cancel a Booking, the Tenant must log into their Tenant Space, write a message to the Chatbot, and fill out the cancellation form accompanied by the supporting documents listed below.
15.1. Cancellation at the Tenant's Initiative for Personal Convenience
This section applies when the Tenant wishes to cancel their Booking for personal reasons, independently of any breach by the Advertiser.
Cancellation of the Booking more than 30 days before the scheduled check-in date:
The Tenant is fully reimbursed for the first month's rent paid. For rentals with Professionals, this reimbursement is subject to the Professional's cancellation policy. The Tenant is expressly informed that it is their responsibility to familiarize themselves with these specific conditions prior to Booking. Studapart disclaims all liability in the event of a total or partial refusal of reimbursement issued by a Professional Advertiser pursuant to its own terms and conditions.
Conversely, the Booking Fees remain vested in Studapart and shall not give rise to any refund.
Where the Tenant has subscribed to a Studapart Guarantee, this service shall be subject to a partial refund, subject to the deduction by Studapart of a flat-rate sum of €89 for administrative fees.
Cancellation of the Booking less than 30 days before the scheduled check-in date:
The rent and Booking Fees are non-refundable, unless an amicable agreement is concluded directly between the Tenant and the Advertiser regarding the rent.
The Booking Fees remain vested in Studapart and shall not give rise to any refund.
Where the Tenant has subscribed to a Studapart Guarantee, this service shall be subject to a partial refund, subject to the deduction by Studapart of a flat-rate sum of €89 for administrative fees.
Cancellation of the Booking after the check-in date (case of early departure by the Tenant):
The rent and Booking Fees are non-refundable.
Where the Tenant has subscribed to a Studapart Guarantee for the Initial Period of occupancy, it is firm and final; it cannot be subject to any refund, notwithstanding the early departure of the Tenant before the end of this Initial Period.
15.2. Cancellation of the Booking after the check-in date (case of early departure by the Tenant):
15.2.1. Scope of Application
This section applies in the event of a proven fault on the part of the Advertiser or a serious non-compliance of the housing.
The Tenant may request the cancellation of their Booking with a full refund of the amounts paid and, if applicable, benefit from relocation assistance under the conditions detailed hereinafter, if one of the following breaches is duly noted:
Housing not complying with the Advertisement: substantial discrepancy between the description in the Advertisement and the reality of the premises, notably missing equipment or erroneous characteristics; unsanitary housing (presenting a risk to health or safety); housing rendered inaccessible or uninhabitable following an external, unpredictable, and irresistible event (e.g., natural disaster, severe property damage).
Housing unavailable:
Cancellation of the Booking by the Advertiser: housing withdrawn from the market for personal reasons or following poor availability management by the Advertiser on the Platform;
Overbooking: unavailability noted more than forty-eight (48) hours after confirmation of the Booking.
Advertiser Default:
Refusal of the Advertiser to comply with regulatory obligations: failure to draw up a written lease, perform the inventory check, or respect legal payment methods;
Unfair or undisclosed clauses: insertion in the rental agreement of binding or restrictive clauses that were not the subject of clear prior information before Booking (e.g., an unmentioned joint and several liability clause, an unspecified minimum duration commitment), rendering the rental agreement unacceptable to the Tenant.
In order to enable Studapart to establish the reality of the alleged breaches, the Tenant undertakes to build a complete report file including the following evidentiary elements, depending on the nature of the dispute:
Nature of the Breach | Mandatory Evidentiary Elements to be Provided |
Non-compliant, unsanitary, or uninhabitable housing | For any discrepancy in compliance or unsanitary conditions: • A copy of the photographs from the original Advertisement featured on the Platform; • Current, clear, and dated photographs taken by the Tenant, accompanied for each shot by a precise description, room by room, of the defects found.
For a deficiency in floor space or volume: • The official layout plan of the housing (or the "Loi Boutin" surface area diagnostic) specifying the exact measurement, a document that the Tenant must request from the Advertiser. |
Unavailable or damaged housing | Any document or written communication (email, text message) originating from the Advertiser confirming the inability to access the housing or the existence of the severe property damage. |
Advertiser default (refusal of the Advertiser to comply with regulatory obligations or insertion of unfair clauses in the rental agreement) | Contrat de location ; tout autre document ou écrit émanant de l’Annonceur permettant d’établir un manquement de sa part. |
15.2.2. Refund and Relocation Assistance Procedures
In any of the scenarios referred to above, which have been duly noted and validated by Studapart, the procedures for the Tenant’s refund and relocation assistance are determined based on the date the issue was reported, as follows:
Cancellation reported before the check-in date: The Tenant benefits solely from the full refund of all amounts paid on the Platform (rent, Booking Fees, and the Studapart Guarantee, if applicable).
Cancellation reported less than 7 days before the check-in date: The Tenant benefits from a full refund of the amounts paid and may request the relocation assistance offered by Studapart to help find an alternative solution, provided that the Booking was confirmed at least 7 calendar days before the scheduled check-in date. Failing this, if the Booking was concluded within a period of less than 7 days before the actual entry into the premises, only the full refund is due, to the exclusion of any relocation service.
Cancellation reported after the check-in date (within 24 hours): In the event that a serious breach is discovered upon entry into the premises, the Tenant is fully refunded (rent, Booking Fees, and the Studapart Guarantee or Guaranteed Profile, if applicable). The Tenant also benefits, if they so wish, from relocation assistance provided by Studapart's services.
In the event of a Booking cancellation resulting exclusively from a breach by the Advertiser (as defined in this section) occurring less than 7 days before the scheduled check-in date, the Tenant may, in addition to the refund, request Studapart's assistance for relocation purposes under the following conditions, provided, however, that the Booking was not made and confirmed less than 7 days before the check-in date indicated during the online Booking:
Treatment of Fees Related to the Studapart Guarantee in the Event of Relocation
When the Tenant benefits from the relocation service, the fees related to the Studapart Guarantee shall be subject to a full refund by Studapart.
Studapart's Commitments Regarding Relocation
Under an obligation of best endeavors (obligation de moyens), Studapart undertakes to submit a housing proposal to the Tenant meeting the following criteria:
The monthly rent must be equivalent to that of the initial Booking. By way of exception, in the event of high rental market tension in the geographic area concerned, the rent may be higher, up to a limit of 20%.
The Booking Fees shall be identical to those initially paid. In the event of higher fees for the new housing, the difference shall be fully borne by Studapart.
Temporary Substitute Accommodation
Pending a relocation proposal, Studapart may grant financial aid for temporary accommodation, subject to the following conditions:
Duration and Renewal: The aid is granted for indivisible periods of 7 days, renewable once, provided that the total coverage period cannot exceed 14 days. Any 7-day period started remains vested in the Tenant.
Compensation Caps: The coverage is strictly limited to a nightly flat-rate of:
€100 for accommodation located in the Île-de-France region;
€80 for other regions.
Extinction of the Obligation: The obligation to provide assistance and the coverage of temporary accommodation shall terminate automatically by operation of law (de plein droit) as soon as Studapart issues a housing proposal that complies with the criteria described above under the paragraph “Studapart's Commitments Regarding Relocation”, whether the Tenant accepts or refuses the said proposal.
16. Admissible Modes of Proof
Proof may be established by any means.
The Tenant is informed that messages exchanged through the Platform, as well as data collected on the Platform and Studapart's computer equipment, constitute one of the admissible modes of proof, notably to demonstrate the reality of the Services performed and the calculation of their price.
17. Methods of Processing Personal Data
The parties undertake, each as far as it is concerned, to comply with all legal and regulatory obligations incumbent upon them regarding the protection of personal data, notably Law 78-17 of January 6, 1978, in its latest amended version known as the Loi Informatique et Libertés (Data Protection Act), and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (together the « Applicable Regulations »).
To learn more about the processing carried out by Studapart, the Tenant is invited to read Studapart's privacy policy available on the Platform.
18. Force Majeure
Studapart cannot be held liable for breaches or delays in the execution of its contractual obligations due to an event of force majeure occurring during the term of its relationship with the Tenant, as defined in Article 1218 of the French Civil Code (Code civil).
If Studapart is prevented from executing its obligations due to an event of force majeure, it must inform the Tenant by registered letter with acknowledgment of receipt. The obligations are suspended upon receipt of the letter and must be resumed within a reasonable timeframe as soon as the event of force majeure ceases.
Studapart nevertheless remains bound by the execution of obligations that are not affected by an event of force majeure.
19. Termination of Services
The Tenant is free to unsubscribe from the Services at any time, directly and free of charge, through the feature provided for this purpose within their Tenant Space.
Studapart will confirm the Tenant's unsubscription from the Platform Services by electronic means, with the unsubscription taking effect on the date of this confirmation by Studapart.
The deletion of the Tenant Space is permanent, and the Tenant will not be able to recover their data. Their profile will be automatically delisted.
Studapart may delete any Tenant Space if it has remained inactive for a continuous period of more than 24 months.
20. Sanctions in the Event of a Breach
The following constitute essential obligations with respect to the Tenant (the « Essential Obligations »):
The obligation to finalize any booking resulting from a matching on the Platform through Studapart's online booking and payment tool. Any bypass (direct payment, incitement to deal outside the Platform) is strictly prohibited.
The payment of Booking Fees;
Refraining from providing erroneous or incomplete information to Studapart;
Respecting the standard rules of politeness and courtesy in exchanges with Studapart and Advertisers;
Refraining from using the Services on behalf of a third party;
Refraining from carrying out illegal or fraudulent activities, or activities that infringe upon the rights or security of third parties, breach public order, or violate laws and regulations in force.
In the event of a breach of any of these Essential Obligations, Studapart may:
suspend or terminate the Tenant's access to the Services;
delete any content related to the breach;
publish on the Platform any informational message that Studapart deems useful;
alert any competent authority, cooperate with it, and provide it with all information useful for the investigation and suppression of illegal or unlawful activities;
initiate any legal proceedings.
These sanctions are without prejudice to any damages that Studapart might claim from the Tenant.
In the event of a breach of any obligation other than an Essential Obligation, Studapart will request the Tenant, by any appropriate written means, to remedy the breach within a maximum period of 15 calendar days. The Services will terminate at the end of this period failing regularization of the breach.
The termination of the Services results in the deletion of the Tenant Space.
21. Entire Agreement, Severability, and No-Waiver
The General Terms and Conditions represent the entire agreement between the parties.
The invalidity or unenforceability of any provision whatsoever of the General Terms and Conditions shall not result in the invalidity of the remaining provisions, which shall retain their full force and scope. The parties shall then come together to determine in good faith the necessary amendments so that each of them finds itself in an economic situation comparable to that which would have resulted from the application of the invalidated clause.
The failure or waiver by a party to exercise or enforce any right conferred upon it by the General Terms and Conditions may under no circumstances be assimilated to a waiver of such right for the future, the said waiver taking effect solely with respect to the specific event under consideration.
22. Language
The French language shall prevail in the event of any contradiction or dispute regarding the meaning of a term or provision.
23. Registration on the Telephone Marketing Opposition List
In accordance with Law No. 2014-344 of March 17, 2014, the Client is informed that, as a consumer within the meaning of the French Consumer Code (code de la consommation), they have the option to register free of charge on the BLOCTEL telephone marketing opposition list (www.bloctel.gouv.fr) in order to no longer be contacted by telephone by a professional with whom they do not have an ongoing contractual relationship.
24. Mediation
In the event of a dispute between a Tenant acting as a consumer and Studapart, the Tenant may request the services of the following consumer mediator free of charge with a view to an amicable resolution:
Centre de médiation de la consommation de conciliateurs de justice (CM2C)
Postal address: 14 rue Saint Jean 75017 Paris
Telephone: 01 89 47 00 14
Website: https://www.cm2c.net
If the Tenant is a foreign consumer located within the European Union, they benefit from the protection of the mandatory provisions of their country of residence. In the event of a dispute, the Tenant is invited to prioritize contacting Studapart's customer service in order to seek an amicable solution.
Failing this, the Tenant may direct their claim to national or European consumer dispute resolution mechanisms. The European Commission provides a page listing relevant national mechanisms and contact points (mediation bodies, European consumer centers, FIN-NET, etc.), accessible here.
25. Applicable Law and Jurisdiction
The General Terms and Conditions are governed by French law.
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