Refund applicable depends on the renter (residence or landlord), the date (more or less than 30 days before the contract start date) and the reason (force majeure or not) you cancel for.

For a booking with a landlord or with a real estate agency

We separate cancellations due to force majeure and cancellations without force majeure.

Cancellation without force majeure

  • In the event of cancellation more than 30 days before the contract start date, we reimburse the first month rent and Guarantee fees if it was taken out.
  • In the event of cancellation less than 30 days before the contract start date, we reimburse Guarantee fees if it was taken out. The first rent is transferred to the landlord.
  • For cancellation after the contract start date, no refund is applicable.
  • Booking fees are non-refundable.

Cancellation due to force majeure

  • In the event of cancellation up to 24 hours after the contract start date, we reimburse for everything that was paid: booking fees, first rent and Guarantee fees if it was taken out.
  • In the event of cancellation after 24 hours after the contract start date, no refund is applicable.

In the event of cancellation due to force majeure, please send us supporting documents attesting to your situation.

For a booking in a residence

Student residences apply their own cancellation conditions. Contact the residence to know them.

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